**Refund Policy**
Effective Date: 2/19/2024
Thank you for choosing [Your Company Name]. We strive to provide our customers with excellent products and services. However, we understand that there may be circumstances where a refund is necessary. Please read our refund policy carefully before making a purchase.
1. **Refund Eligibility:**
a. **Digital Products:** We generally do not offer refunds for digital products, including but not limited to software licenses, digital downloads, subscriptions, or online services, unless otherwise stated in specific terms associated with the product or service.
b. **Physical Products:** Refund eligibility for physical products may vary depending on the nature of the product and the reason for the refund request. Please refer to the specific refund terms provided at the time of purchase.
2. **Refund Requests:**
a. To request a refund, please contact our customer support team at https://mylove.com.ng/support days of your purchase.
b. Please provide the following information when submitting your refund request:
- Order number
- Date of purchase
- Reason for the refund request
- Any relevant details or documentation to support your request
3. **Refund Process:**
a. Once your refund request is received and reviewed, we will determine whether you are eligible for a refund based on our refund policy and the specific circumstances of your request.
b. If your refund request is approved, we will process the refund to the original method of payment within 2 business days. Please note that it may take additional time for the refund to reflect on your account, depending on your financial institution.
c. If your refund request is denied, we will provide you with an explanation of the decision.
4. **Exceptions:**
a. Some products or services may have specific refund terms and conditions outlined at the time of purchase. Please refer to those terms for details regarding eligibility and process.
b. Refunds may not be available for products or services that have been used, consumed, or modified after purchase, or for any damages caused by misuse or mishandling of the product.
5. **Contact Us:**
If you have any questions or concerns about our refund policy, please contact us at https://mylove.com.ng/support .
Thank you for your understanding and cooperation.
Sincerely,
mylove